Lands' End Tops National Retail Federation Foundation's Customer Service Survey for Fifth Consecutive Year
DODGEVILLE, Wis., Jan. 11, 2011 /PRNewswire/ -- The National Retail Federation Foundation announced today the results of their fifth annual customer service survey. For the fifth year in a row, Lands' End was named as one of the top ten retailers for outstanding customer service spanning all retail channels.
(Logo: http://photos.prnewswire.com/prnh/20071029/AQM053LOGO)
"What is best for our customer is best for all of us. Everyone at Lands' End understands that concept, and it is an integral part of our brand DNA. This award is a testament to our continuing dedication to providing outstanding customer service at all levels," said Nick Coe, president, Lands' End.
Whether it is through call centers in Wisconsin, live online Video Chat or at one of the 300 Lands' End Shops at Sears, Lands' End provides customer service more ways than ever before. The cornerstone of Lands' End's customer service for the past 48 years has been the Guaranteed. Period.® promise that states if a customer is not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.
"Customer service is much more than simply having friendly sales staff," said Katherine Mance, executive director, NRF Foundation. "It's both a culture and a way of doing business that sets the company apart from all others, and this years' winners do just that. We commend Lands' End employees and their leadership for this amazing accomplishment."
The NRF Foundation Customer Service survey was designed to gauge consumer attitudes toward retailers' customer service. The survey polled 9,291 consumers and has a margin of error of plus or minus 1.0 percent. Consumers answered the open ended question, "Thinking of all the different retail formats (store, catalog, internet or home shopping), which retailer delivers the best customer service?"
About Lands' End
Lands' End® is one of the world's largest retailers of clothing for the family. In addition, Lands' End offers an innovative collection of fine quality goods for the home. Lands' End merchandise can be purchased online at , by calling 1-800-800-5800, and by visiting the Lands' End Shop at Sears. Lands' End Canvas™, a new collection of lifestyle apparel for men and women can be found at or by calling 1-877-877-1963. Lands' End is a proud member of Sears Holdings Corporation (Nasdaq: SHLD). And, all high-quality Lands' End merchandise is Guaranteed. Period.®
About the NRF Foundation
The NRF Foundation is the research and education arm of the National Retail Federation. A nonprofit foundation created in 1981, the Foundation conducts industry research, develops education and workforce development programs, professional certification programs and promotes retailing as a career destination. The NRF Foundation benefits retailers, their associates and business partners and allies, and consumers in many ways. Research provides the basis for education about the industry and its importance to the economy, and provides industry and government leaders with an analysis of public policy decisions on consumers, retailers, and the economy. The Foundation's education and career development efforts, including NRF University wired, encourage professional development and excellence in performance of retailing for associates and executives at all levels.
SOURCE Lands' End
Photo:SOURCE: Lands' End
PR Newswire
DODGEVILLE, Wis., Jan. 11, 2011
DODGEVILLE, Wis., Jan. 11, 2011 /PRNewswire/ -- The National Retail Federation Foundation announced today the results of their fifth annual customer service survey. For the fifth year in a row, Lands' End was named as one of the top ten retailers for outstanding customer service spanning all retail channels.
(Logo: Â http://photos.prnewswire.com/prnh/20071029/AQM053LOGO)
"What is best for our customer is best for all of us. Everyone at Lands' End understands that concept, and it is an integral part of our brand DNA. This award is a testament to our continuing dedication to providing outstanding customer service at all levels," said Nick Coe, president, Lands' End.
Whether it is through call centers in Wisconsin, live online Video Chat or at one of the 300 Lands' End Shops at Sears, Lands' End provides customer service more ways than ever before. The cornerstone of Lands' End's customer service for the past 48 years has been the Guaranteed. Period.® promise that states if a customer is not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.
"Customer service is much more than simply having friendly sales staff," said Katherine Mance, executive director, NRF Foundation. "It's both a culture and a way of doing business that sets the company apart from all others, and this years' winners do just that. We commend Lands' End employees and their leadership for this amazing accomplishment." Â
The NRF Foundation Customer Service survey was designed to gauge consumer attitudes toward retailers' customer service. The survey polled 9,291 consumers and has a margin of error of plus or minus 1.0 percent. Consumers answered the open ended question, "Thinking of all the different retail formats (store, catalog, internet or home shopping), which retailer delivers the best customer service?"
About Lands' End
Lands' End® is one of the world's largest retailers of clothing for the family. In addition, Lands' End offers an innovative collection of fine quality goods for the home. Lands' End merchandise can be purchased online at , by calling 1-800-800-5800, and by visiting the Lands' End Shop at Sears. Lands' End Canvas™, a new collection of lifestyle apparel for men and women can be found at or by calling 1-877-877-1963.  Lands' End is a proud member of Sears Holdings Corporation (Nasdaq: SHLD). And, all high-quality Lands' End merchandise is Guaranteed. Period.®
About the NRF Foundation
The NRF Foundation is the research and education arm of the National Retail Federation. A nonprofit foundation created in 1981, the Foundation conducts industry research, develops education and workforce development programs, professional certification programs and promotes retailing as a career destination. The NRF Foundation benefits retailers, their associates and business partners and allies, and consumers in many ways. Research provides the basis for education about the industry and its importance to the economy, and provides industry and government leaders with an analysis of public policy decisions on consumers, retailers, and the economy. The Foundation's education and career development efforts, including NRF University wired, encourage professional development and excellence in performance of retailing for associates and executives at all levels.
SOURCE Lands' End
CONTACT: Michele Casper of Lands' End, +1-608-935-4633, Michele.Casper@landsend.com, @LEprMichele
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